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General

A collection of general help articles.

  • Volunteer Translation
  • Church Account phone calls transferred to Global Service Department (GSD)
  • I can't see top-level menu or other parts of FamilySearch
  • What is FamilySearch Labs?
  • Solutions to Error 15
  • Why is FamilySearch blank?
  • Relationship Viewing: How do I turn on or off the option to view my relationship to other users?
  • How do I sign in to FamilySearch?
  • How do I create a free FamilySearch account using Google?
  • How do I report changes or problems made by other contributors?
  • Sign up on FamilySearch for free using Apple or link existing accounts
  • What are the rules for my username and password?
  • Our FamilySearch center listing is incorrect
  • How do Family Tree profiles get marked as confidential?
  • How do I create a free account for a child?
  • I can't find a program that was in the Solutions Gallery
  • How do I create a FamilySearch account from a provider-only account?
  • Why won’t a PDF display in my Firefox browser?
  • Why can’t I see information for my record contribution?
  • Identifying Fake or Spam FamilySearch Websites
  • Update affiliate library location on FamilySearch map
  • How to recover my child's FamilySearch account information
  • I received an "account not authorized" error when I tried to sign in
  • How do I change my privacy settings on FamilySearch?
  • Schedule an Appointment - General Support
  • How do I report abuse, spam, phishing, inappropriate memories, and other content?
  • How do I opt into the FamilySearch directory service? How do I opt out?
  • How do I get help using FamilySearch.org?
  • Does the FamilySearch Library do interlibrary loans?
  • How do I print my FamilySearch chats?
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