Help

Account

• How do I sign in to FamilySearch using my phone?
• How do I sign in to FamilySearch with my Church Account?
• What are my sign-in options on FamilySearch?
• How can I recover my Church account if my email or mobile number has changed?
• How do I change my privacy settings on FamilySearch?
• My account is locked. What do I do?

Community

• General
• Messages
• Groups
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• FamilySearch Community Sign In Error
• Community code of conduct
• Managing notifications in FamilySearch Community
• How do I post an announcement to my Community group?
• My community group is not in the search results
• How do I edit the topic or description of a Community group?

Contact Us

• FamilySearch Support Contact Email Addresses
• Schedule an Appointment - General Support
• Hours of operation for Support areas in North America
• Start a Remote Control Session with FamilySearch Support
• What are the FamilySearch support hours for Asia and the Pacific?
• Contact Us Information for Support

Contractor Audit Tool (CAT)

• Contractor Audit Tool

Family Name Cards

• Family Name Card Kiosk for Support
• Can I submit a family name if it has a data problem in Family Tree?
• Can I unreserve family names that have been printed?
• Can I reprint family name cards?
• Can I get family name cards printed at the temple?
• How do I print family name cards from home?

Family Name List

• How do I share my family names with family and friends by email?
• How do I unreserve or release family names from my temple list?
• How do I sort my family names list?
• How do I filter my family names list?
• I cannot print a family name card from my family names list
• My family names list has duplicates

FamilySearch Chat

• FamilySearch Chat – Frequently Asked Questions (FAQs)
• FamilySearch Chat Guide
• What are the rules for discussions and chats?
• Support FamilySearch Chat
• FamilySearch Chat for Support

Feedback

• How to provide content feedback or request new instruction
• How do I give feedback to FamilySearch?
• Can I report a problem through churchofjesuschrist.org?
• Feedback for Support

General

• Volunteer Translation
• Church Account phone calls transferred to Global Service Department (GSD)
• I can't see top-level menu or other parts of FamilySearch
• What is FamilySearch Labs?
• Solutions to Error 15
• Why is FamilySearch blank?

Legal

• How do I change my privacy settings on FamilySearch?
• How do I opt into the FamilySearch directory service? How do I opt out?
• How do I update my FamilySearch profile?
• Handling Media and Public Relations Inquiries for Support

Library Support

• General
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• Affiliate Library Frequently Asked Questions
• Our affiliate library listing is incorrect
• FamilySearch Library - Technology Skills
• Where can I find an affiliate library?
• Our affiliate library needs access to restricted images
• How do I preorder films at the FamilySearch Library?

Member Support

• Why is an ordinance crossed out on my family names card?
• Temple ordinance reservation time limit
• Affiliate Libraries for Support
• Printing Family Name Cards for Support
• Temple Policies for Support
• Membership for Support

Notifications

• How do I mute, hide, or block someone from chatting with me?
• How do I use FamilySearch Chat?
• How do I print my FamilySearch chats?
• How do I add an image to a chat in FamilySearch Chat?
• How do I delete a message in FamilySearch Chat?
• How do I find temple ordinance notifications?

Ordinances

• Someone reserved ordinances for my close relative
• Can I do a person's temple work before the 30-day waiting period is over?
• Can I do temple work for victims of the Jewish Holocaust?
• Ordinances reserved between 2007 and 2009 are not completed
• Family Tree does not show the temple ordinances that I completed recently
• How do I use Family Name Assist?

Research Help

• Can I hire a genealogist through FamilySearch?
• Where can I find the FamilySearch Library webinars?
• FamilySearch Library - Research Essentials
• Where can I get help with my genealogy?